Frequently Asked Questions.
When disaster damages your home, uncertainty is the enemy. Find answers regarding response windows, insurance claim coverage, the rebuilding process, and your rights as an Oklahoma homeowner.
Emergency & Dispatch
We maintain a guaranteed under-60-minute emergency response window across the Oklahoma City Metropolitan area, including Mustang, Yukon, Moore, Norman, and Edmond. Our emergency trucks are pre-loaded with commercial extraction and board-up gear 24 hours a day, 365 days a year.
First, ensure that your family and pets are safe and that the fire department has given 'all clear' clearance to enter. Turn off the main water shut-off valve if safe to do so. Never enter a room with standing water if electricity is still on. Do not attempt to wipe down soot-covered walls yourself, as soot is acidic and rubbing will permanently bake it into drywalls.
Yes. Our zero-hour crews immediately secure broken windows, kicked-in doors, and punctured roof decking using structural CDX plywood and heavy-duty 20-mil waterproof tarps to prevent secondary rain damage and protect against looting.
Insurance & Costs
For covered insurance losses, your only out-of-pocket cost is your standard homeowner insurance policy deductible (typically $1,000 to $2,500). TRC bills your insurance carrier directly for all mitigation and approved reconstruction using Xactimate line-item pricing.
No! Under Oklahoma law, you have the absolute legal right to choose any licensed contractor you wish. Insurance-preferred vendors often have financial incentives to minimize repairs. TRC works strictly as your technical advocate to ensure every inch of damage is properly restored.
Xactimate is the industry-standard software used by over 99% of insurance carriers to price labor and materials down to each square foot of drywall, linear foot of baseboard, and hour of dehumidification. Because our estimators are certified in Xactimate, your claim is formatted in the exact language adjusters require, resulting in rapid approvals.
Reconstruction & Turnkey GC
Unlike cleaning-only vendors who just suck up water and leave you with bare studs, TRC is a licensed Oklahoma General Contractor (OK CGL #80014298). We rebuild your home from structural reframing, plumbing, and electrical up through Level 5 drywall, custom cabinetry, designer tile, and luxury roofing.
Yes! This is one of the biggest advantages of working with TRC. While rebuilding after a fire or pipe burst, many homeowners take the opportunity to remove non-load bearing walls, expand kitchens, upgrade to quartz countertops, or install luxury vinyl plank flooring. We apply your insurance payout directly toward the rebuild and provide transparent line-item pricing for any elective upgrades.
Emergency mitigation typically lasts 3 to 7 days to fully extract water and dry structural framing. Complete reconstruction can range from 2 to 4 weeks for minor room damage to 6 to 12 weeks for major structural fire rebuilds. We provide an exact project milestone schedule before construction commences.
Have a Specific Question About Your Loss?
Speak directly with our senior incident commanders. We are available 24 hours a day, 7 days a week.